Shipping Information:
At Venus Jewelry, we strive to provide a seamless shopping experience from the moment you place your order to the moment your package arrives at your doorstep. Here’s everything you need to know about our shipping process:
Shipping Methods: We offer a variety of shipping options to accommodate your needs, including standard shipping, expedited shipping, and international shipping. You can select your preferred shipping method during checkout.
Processing Time: Most orders are processed and shipped within 1-3 business days of placing your order. Please note that processing times may vary depending on the availability of the item(s) and any customization requests.
Shipping Times: Once your order has been processed, you will receive a shipping confirmation email with tracking information. Shipping times vary depending on your location and selected shipping method. Please refer to the estimated delivery times provided during checkout for more information.
Shipping Costs: Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping costs for your order during checkout before completing your purchase.
International Shipping: We offer international shipping to select countries worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the total price at checkout.
Return & Exchange Policy:
At Venus Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Here’s what you need to know:
Returns: If you are not satisfied with your purchase, you may return it for a refund within 10 days of receiving your order. To initiate a return, please contact our customer service team for assistance. Please note that returned items must be in their original condition, unworn, and accompanied by the original packaging and tags.
Exchanges: If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to availability, and additional charges may apply for price differences or shipping costs.
Refunds: Once your return is received and inspected, we will process your refund to the original form of payment within 5-7 business days. Please note that shipping costs are non-refundable, and return shipping fees may apply.
Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and insuring your package, as we cannot guarantee that we will receive your returned item.
Contact Us:
If you have any questions or concerns about our shipping and return policy, please don’t hesitate to contact our customer service team. We are here to help and are committed to providing exceptional service every step of the way.
Thank you for choosing Venus Jewelry for your fine jewelry needs. We appreciate your business and look forward to serving you again in the future.